Lloyds Bank has issued an update about email messages being sent out to customers. A customer contacted the group as they were confused about a message they had received about their finances.

The person said: “Why do you keep sending me emails about my (excellent) credit score? What does it achieve? Do you want me to spend more money or something?”

The unhappy customer went on to say the messages were “getting quite tiresome”. Lloyds responded to explain the reason for these missives being sent out.

“Those emails are meant to keep you informed about your credit health and flag anything unusual, rather than encourage extra spending,” the group explained.

Better rates

Lloyds also informed the customer: “A good score can help you access better rates when you do need credit, but there’s no expectation to take anything out.”

Guidance on the Lloyds website about credit scores explains: “When you apply for credit, lenders and service providers check your credit record as part of their decision-making process. Depending on the type of borrowing, if you have a good credit score, you’re more likely to be offered better interest rates and higher credit limits.”

This comes after the Lloyds Banking Group has issued a ‘speak to us today’ message to its customers. A sign was spotted in the Lloyds Bank in Devizes, in fact aimed at Halifax customers.

Signs in branches

The notice read: “Hello Halifax customers? Did you know? You can use Lloyds branches to manage your Halifax account. Speak to us today.”

Lloyds Bank and Halifax are both part of the Lloyds Banking Group, as well as Bank of Scotland. The banking group was asked for an update about the sign

A spokesperson for Lloyds Banking Group said: “We’re always looking for ways to make banking easier and more flexible for our customers. So last year we offered Lloyds, Halifax and Bank of Scotland customers the option to use branches of any brand for their in-person banking, alongside our apps, mobile messaging, and telephone services.”