An airline has suspended a crucial service for passengers on certain routes. Jet2 says it is currently dealing with an ‘operational issue’ that is ‘outside its control’. The issue has reportedly been caused by a major supply chain disruption stemming from a fire at Jet2’s Retail Operations Centre in Middlewich.

Since the warehouse is reportedly largely responsible for stocking all catering carts, the airline has had to suspend all food, drink, and retail services on affected flights. It means some passengers will not be able to buy snacks, soft drinks, alcohol, hot beverages, or duty-free items from the cabin trolley.

Pre-booked meals will likely be cancelled, and if passengers paid in advance for a hot meal or snack deal, it will not be delivered. Jet2 is said to be automatically processing refunds for all pre-booked catering back to the original payment method. Passengers are welcome to bring their own food, drinks and snacks on board, after passing airport security.

However, even with this shortage, Jet2’s safety rule still stands, as you are not allowed to bring hot coffee, tea, or hot food from the airport terminal onto the aircraft due to safety concerns.

Jet2 replied: “We sincerely apologise for any inconvenience caused by our food and drink services and in-flight retail being unavailable on your flight. Sadly, this is due to an operational issue outside our control.

“You are welcome to bring snacks and soft drinks purchased in the terminal onboard with you, but for safety reasons, hot drinks cannot be brought on board.”

A message sent by Jet2 to affected passengers reads: “Due to an operational issue outside of our control, there will be no food, drink or Jet2shop available to buy on board your flight.

“Unfortunately, this also means that any pre-booked food or drink items will not be available, and we will automatically issue refunds for them.

“You are welcome to bring snacks and soft drinks purchased in the terminal (after security) on the flight with you, but for safety reasons, hot drinks cannot be brought on board. We are very sorry for any disappointment this may cause.”